Jim Nicholson : Director of Customer Care, BC Hydro
Jim is responsible for the development and execution of BC Hydro’s Customer Care strategy which serves the electricity needs of British Columbia’s 1.8 million Utility customers. Responsible for Customer Satisfaction and BC Hydro’s annual revenues of $3.7 billion, the Customer Care Team serves individuals and small medium business consumers and partners with the Province’s largest commercial, industrial and governmental organizations. Working with these customer segments as well as First Nation Bands and Communities, the team also advances conservation initiatives that support British Columbia’s goal of energy self sufficiency.
A respected business leader in BC, Jim has held senior leadership roles within Fletcher Challenge Canada, Transcontinental Printing, ACR Group, and Knightsbridge. Areas of expertise include; international sales and marketing, manufacturing, customer care, supply chain and human resource management.
Jim is active in the business community; he serves as Vice President on the Downtown Vancouver Association Board and is Chair of the Sustainability Committee. He is Past Vice President of the Board for the North Shore Counseling Centre Society and is a longstanding member of the Vancouver Board of Trade and the BC Human Resource Management Association.
Active in industry associations Jim is currently the Chair, Customer Connections for Western Energy Institute’s Spring Energy Symposium and serves as a member of the Executive Planning Committee. He represents BC Hydro on the Customer Council for the Canadian Electricity Association and is active on a number of internal Executive Steering and Governance committees within BC Hydro.
Jim is a BCIT graduate, Certified Master Trainer and has completed Executive Programs at The University of British Columbia and The Kellogg School of Management.
Hello, and welcome to my Blog.
My name is Jim Nicholson and I was privileged to be born in small town British Columbia. I say “privileged” as I believe the small town values and sense of community that come from living in these rural communities have greatly influenced and shaped my thinking, as well as my values. I have also been fortunate to live in many areas of beautiful British Columbia, and to have traveled the world for both business and pleasure.
As a young adult I settled in North Vancouver, Canada, where I met my incredible wife Daphne. Together, we raised our family of 3 children, all now adults, who have been a constant source of pride, joy, and continuous learning.
This Blog is dedicated to my family, for their constant support, love and understanding.
During our careers many of us have had the privilege of being surrounded by wonderful and talented people, all of whom have in some way enhanced our learning and helped shape our thinking as it exists today. The objective of this blog is to write about topics of interest facing business leaders today, and in the process, inform, inspire and expand our thinking as we learn from each other. This aspirational goal is reflected in a favourite quote of mine by Oliver Wendell Holmes;
“Man’s mind, once stretched by a new idea, never regains its original dimension.”
Experience has taught me that profound personal learning occurs when the information received is timely and actionable. It is only during our own state of “personal readiness” that we can truly embrace and apply the learning to which we are exposed. My wish is that occasionally, a portion of this content will resonate with you, allowing you to take full advantage of the message and its effective application in your environment.
While the focus of this blog will be on business, I do expect however, that the conversations will stray as we blur the lines and link these lessons of business to the lessons of life. I look forward to sharing this interactive journey with you.
Thank you for taking the time to read this blog. I welcome your comments on its content, along with your ideas for future articles and would really appreciate you sharing your personal experiences on these subjects.