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Professional Biography

Jim Nicholson : Director of Customer Care, BC Hydro

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Jim is responsible for the development and execution of BC Hydro’s Customer Care strategy which serves the electricity needs of British Columbia’s 1.8 million Utility customers. Responsible for Customer Satisfaction and BC Hydro’s annual revenues of $3.7 billion, the Customer Care Team serves individuals and small medium business consumers and partners with the Province’s largest commercial, industrial and governmental organizations. Working with these customer segments as well as First Nation Bands and Communities, the team also advances conservation initiatives that support British Columbia’s goal of energy self sufficiency.

A respected business leader in BC, Jim has held senior leadership roles within Fletcher Challenge Canada, Transcontinental Printing, ACR Group, and Knightsbridge. Areas of expertise include; international sales and marketing, manufacturing, customer care, supply chain and human resource management.

Jim is active in the business community; he serves as Vice President on the Downtown Vancouver Association Board and is Chair of the Sustainability Committee. He is Past Vice President of the Board for the North Shore Counseling Centre Society and is a longstanding member of the Vancouver Board of Trade and the BC Human Resource Management Association.

Active in industry associations Jim is currently the Chair, Customer Connections for Western Energy Institute’s Spring Energy Symposium and serves as a member of the Executive Planning Committee. He represents BC Hydro on the Customer Council for the Canadian Electricity Association and is active on a number of internal Executive Steering and Governance committees within BC Hydro.

Jim is a BCIT graduate, Certified Master Trainer and has completed Executive Programs at The University of British Columbia and The Kellogg School of Management.

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